01 Policy Scope
This Privacy Policy describes the information practices
of Printbyme Inc. (“Printbyme,” “we,” “us,” or “our”)
in connection with our website, customer accounts,
quote requests, orders, and related communications.
It does not govern the independent practices of
third-party websites, payment providers, advertising
platforms, or other services linked from our website.
02 Information We Collect
Information You Provide
Depending on how you interact with us, we may collect:
- Contact information:
your name, business name, email address,
telephone number, and billing or delivery address.
- Account information:
account identifiers, login information,
and saved preferences.
- Order and quote information:
product selections, quantities, specifications,
purchase order references, and project instructions.
- Artwork and project files:
uploaded designs, photographs, logos, proofs,
mailing data when applicable, and other materials
needed to complete your project.
- Communications:
messages, approvals, inquiries, feedback,
and customer service correspondence.
- Transaction information:
payment status, transaction references,
and information associated with billing
and order fulfillment.
Information Collected Automatically
Our website and the services used to operate it
may collect technical and usage information,
such as your IP address, browser and device type,
operating system, referring page, pages viewed,
access times, cookie identifiers, and website
interactions.
This information may be associated with an account,
browser, or device. We do not assume that all
website activity data is anonymous.
Information From Service Providers
We may receive transaction confirmations,
shipping updates, fraud-prevention information,
and website or advertising performance information
from the providers supporting those services.
03 How We Use Information
We use information for purposes connected with
our business and the services you request, including:
- Preparing quotes and responding to inquiries.
- Creating and managing customer accounts.
- Reviewing artwork, preparing proofs,
and producing print and signage orders.
- Processing payments, arranging delivery,
and coordinating project work.
- Sending order confirmations, approval requests,
pickup notices, and project updates.
- Providing customer support and resolving issues.
- Maintaining website functionality,
preventing fraud, and protecting our systems.
- Understanding website use and measuring
marketing performance.
- Sending promotional communications
where permitted, subject to your preferences.
- Maintaining business records and meeting
applicable legal obligations.
04 Information Disclosure
Information may be disclosed to the following
categories of recipients as needed for the
purposes described in this policy:
- Website and technology providers
supporting hosting, ecommerce, file handling,
communications, and business operations.
- Payment processors
handling payments and related verification.
- Production and project partners
assisting with printing, fabrication,
installation, or other ordered services.
- Shipping and mailing providers
handling deliveries or mailing services.
- Analytics and advertising providers
measuring website activity, advertising results,
or delivering advertisements, depending on
the tools enabled on our website.
- Professional advisers and authorities
where needed for accounting, legal matters,
compliance, or lawful requests.
We may also disclose information with your
authorization, to protect legal rights and safety,
or in connection with a business transaction
such as a merger or sale, subject to applicable law.
Some providers act on our behalf, while others
process information under their own privacy policies.
Advertising-related disclosures may be treated
as a “sale” or “sharing” under certain privacy laws,
even when no money is exchanged.
05 Payment Information
Online payments are processed through the payment
provider offered at checkout, such as PayPal
or Authorize.net.
Payment providers collect and process the information
needed to complete your transaction under their
own terms and privacy policies. Printbyme may
receive transaction references, payment status,
billing information, and limited payment details
made available by the provider.
Do not send full credit card numbers
or card security codes through ordinary email
or website message fields.
Use the payment method provided at checkout
or contact us for payment instructions.
06 Cookies, Analytics & Advertising
Cookies and similar technologies may be used
to keep your shopping cart working, maintain
login sessions, remember preferences,
measure website activity, and support advertising.
Depending on the tools enabled, providers such as
Google and Meta may receive browser or device
identifiers and information about website interactions.
They may use cookies, pixels, or similar technologies
to measure campaigns or deliver advertising
across websites and services.
You can manage cookies through your browser settings.
Blocking certain cookies may affect your ability
to sign in, use the shopping cart, or complete
an order.
You can also review advertising preferences through
the relevant provider:
Advertising preference tools do not necessarily
disable all cookies or stop all information collection.
Preferences may need to be set separately for
different browsers, devices, or accounts.
07 Your Choices & Privacy Requests
Account Information
Where available, you can review and update saved
information through My Account.
You may also contact us to request a correction.
Marketing Emails
You can opt out of promotional emails using
the unsubscribe option in the message
or by contacting us.
We may still send necessary order confirmations,
proof requests, payment notices, and other
service-related communications.
Privacy Requests
Depending on applicable law, you may have rights
to request access to, correction of, or deletion
of personal information, or to opt out of certain
advertising-related disclosures.
Contact us through the website’s Contact Us option
and identify your message as a
Privacy Request.
Describe your request and provide enough information
for us to locate the relevant records.
We may need to verify your identity before providing
access to information or completing a deletion
request. Some information may need to be retained
to fulfill an order, maintain required records,
address a dispute, or meet legal obligations.
We will respond as required by applicable law.
We do not discriminate against customers
for exercising legally protected privacy rights.
08 Information Retention
We retain information for as long as reasonably
needed to complete orders, provide support,
maintain business and tax records,
resolve disputes, and meet legal obligations.
Retention periods depend on the type of information,
the purpose for which it was collected,
and applicable requirements.
Artwork and proof storage is not guaranteed
to be permanent. Keep your own copies of
submitted files, approved proofs, and finished
design deliverables.
09 Information Security
We seek to use reasonable safeguards appropriate
to the information handled in our business.
No website, transmission method, or storage
system can be guaranteed completely secure.
Protect your account credentials and notify us
promptly if you suspect unauthorized access
or misuse of your account.
Submit only the information and files necessary
for your project. Avoid including unrelated
sensitive personal information in artwork,
attachments, or order notes.
10 Children’s Privacy
Our website and services are intended for
business customers and general adult use.
They are not directed to children under 13.
If you believe a child has provided personal
information through our website, contact us
so we can investigate and take appropriate action.
11 Other Websites & Services
Our website may link to payment services,
social media platforms, or other third-party sites.
Their information practices are governed
by their own privacy policies.
Review those policies before providing information
to another website or service.
12 Policy Updates
We may update this Privacy Policy to reflect
changes in our services, information practices,
or legal requirements.
The revised policy will display an updated date.
Where required by law, we will provide additional
notice or obtain consent before making
certain changes to how information is used.
